“The age of progress has been a stern taskmaster— and never more so than in recent times. Employees around the world have been run through a never-ending gauntlet of efficiency programs— from down- sizing to reengineering to postmerger cost-cutting to enterprise re- source planning to supply chain rationalization and more. With eyes glazed, they have repeated the mantra: faster, better, cheaper. All too often, employees have found themselves working harder and harder to achieve less and less. That’s the reward for surviving the downsizing, outsourcing, and restructuring that have so dramatically thinned the ranks of industrial-age companies.” Gary Hamel
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